ORDER FULFILLMENT

UPDATE: HOLIDAY SHIPPING

Please keep in mind the following suggested dates and times for holiday orders.

We advise that you place all domestic ground orders by 2 pm CST no later than December 17 so there is time to process and ship your orders to arrive by December 24. Second day shipping orders should be placed by 2 pm CST no later than December 21, and overnight delivery orders should be placed no later than 2 pm CST on December 22. Please note that express shipping is an additional charge. 

USA Delivery

Receive FREE ground shipping on orders over $40 within the continental United States, excluding Alaska and Hawaii.

Orders below $40 are charged appropriate shipping fee calculated upon checkout.

Orders usually ship within 24 hours and will be shipped via FedEx. If you place your order before 2 pm EST on a business day, your order will usually ship that same day and arrive within 3-7 business days.  If your order is placed on a weekend or Holiday your order will be shipped the next business day.

International Delivery

We welcome all orders, including international orders.  International orders are shipped by either FED EX or UPS.

Orders usually ship within 1-3 business days. Delivery times will vary based on the level of service selected.

Shipping charges are calculated based on weight.

Total shipping is displayed on the Order Payment screen.

Please note: If your order is shipping outside of the United States you may be charged duties and/or taxes by your local postal service and/or government. Unfortunately, we have no way of knowing what specific charges are applicable for each country.

Canadian Delivery

Orders usually ship from our US warehouse within 1-3 business days and are delivered within 4-12 business days.

Taxes: We are required to collect GST/HST on Canadian orders.

Customs & Duties: A 10% fee will be charged on the product total for orders shipped to Canada to offset the brokerage, customs and duties that we pay on your behalf – You will NOT BE CHARGED any additional fees or taxes by the carrier.

Express Delivery

Express shipping is an additional charge. Delivery times will be dependent on the service level ordered. We try to ship the same day orders received before 2pm EST.

Order Confirmation
Customers receive an email confirmation when their order is received and again when their order is shipped (with a tracking number).

Cancellations: Orders can be canceled only by phone as long as the order has not yet been shipped out. Please mention your order number upon cancellation